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Website Terms and Conditions

Terms and conditions of website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HLS Solutions’ relationship with you in relation to this website. HLS Solutions Ltd reserves the right to modify, alter or update these Terms at any time and shall be effective immediate upon posting.

Definitions

“Advertiser” relates to the Owner or Agent who has listed their property on our Website for the purposes of letting their property to potential Guests;
“Agent(s)”
refers to the holiday letting agent advertising their property on our website;
“Booking” means a request sent via the property availability calendar to book the property for a period of time for a holiday or short term letting purpose;
“Brand”
means the HLS Solutions and HolidayLettingFinder.com brand, including logos, domain names, software and other Intellectual Property Rights owned or used by HLS Solutions Limited at any time;
“Charges”
means any charges levied to Owners or Agents for services provided by HLS Solutions;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
Guest(s)” relates to Users of the website who are seeking to book an advertised property for the purposes of a holiday or short term letting;
“Owner(s)”
refers to the holiday home owner who is advertising or has ownership of a holiday letting property advertised on the website;
“Platforms”
means the website, software and any other technological platforms or innovations used or operated by Us to deliver our services either now or in the future;
“Property” or “Properties”
means the holiday home or property advertised on the Website by an Owner or Agent;
“Relevant Legislation”
means all applicable legislation which applies to the provision of the services by us, or the services offered by Agents to their Owners;
“Services”
means the services provided by HLS Solutions to Agents and Owners;
“Software”
relates to the HLS Holiday Manager software package and any other software programs used to upload information to the website;
“System”means any online communications infrastructure that We make available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“Technical Guidelines”
means the minimum technical specifications necessary for the provision of the Services;
“User” / “Users”
means any third party that accesses the Web Site and is not employed by Us and acting in the course of their employment;
“User Data”
means all personal data and other information relating to Users and provided by or derived from Users whilst using the Platforms;
“Virus”
means any thing or device which may prevent or impair or adversely affect access the operation of the Platforms.  This includes (but is not limited to) software, code, file, program, hardware, network or telecommunications service;
“Website”
means the customer facing website located at www.holidaylettingfinder.com, or other URL as nominated by HLS Solutions at any time;
“You”
or “Your” refers to the user or viewer of our website;
“Your Data”
means all personal data, property information, pricing tariffs, photographs, images and any other information provided by You (or by a 3rd party on Your behalf) to HLS solutions for the purposes of marketing your holiday letting property;

Information about us

The term “HLS Solutions Ltd” or “Us” or “We” refers to the owner of the website.  We are registered under England and Wales under company number 0741046, and have a registered office at The Astrolabe, Cheddar Business Park, Wedmore Road, Cheddar, Somerset BS27 3EB.

We are the data controller for the purpose of the Data Protection Act 1998.  Any personal information collected from Advertisers or Users of the website will be treated confidentially under the terms of our data protection policy.

We offer an advertising service to holiday home owners (Owners) and holiday letting agents (Agents) for the purposes of advertising their properties to potential guests for short term stays.  We do not own any of the properties advertised on the website and all property information and images are supplied by the Owner or Agent responsible for this property.  The Owner or Agent will bear full responsibility for ensuring the accuracy of the information on their properties and ensure they have full permissions and rights to use the images and details provided.  We can take no responsibility for the quality, safety or legality of the properties listed on the website and it is the responsibility of the person booking the property (Guest) to make any enquiries required to check the veracity and accuracy of the information.

Any bookings made through the website will be passed across to the Advertiser as a booking request.  No payment information will be taken through the website and it is the sole responsibility of the Guest to pay for the booking.  The Advertiser will take full responsibility for providing the Guest any relevant booking information and terms and conditions and collecting payment for the Booking.

General Terms

The content of the pages of this website are for your general information and use only. It is subject to change without notice.

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms stated.  Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. You also warrant that all information (including details you provide to HLS Solutions Ltd for the purpose of making enquiries) supplied by you or members of your household, or by third parties authorised by you, in using this website is true and accurate.

Charges and Payments

No charges are made for listing properties on this Website.  No payment information is stored or taken for any holiday bookings made through the Website.  All holiday payments should be made directly to the Owner or Agent responsible for the property, details of which will be provided to you when the booking is made.

Intellectual Property

Subject to the exceptions in the Fair Use of Intellectual Property clause of these Terms and Conditions, all Content included on the Website, unless contained in Listings, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of HLS Solutions Limited, or our affiliates.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may print, reproduce, copy, distribute, store or in any other fashion re-use Content from the Website as specified in the Fair Use of Intellectual Property clause of these Terms and Conditions and for personal or educational purposes only unless otherwise indicated on the Website or unless given express written permission to do so by HLS Solutions Limited.  Specifically you agree that:

You will not systematically copy Content from the Website with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given express written permission to do so by HLS Solutions Limited;

Third Party Intellectual Property

The Intellectual Property Rights subsisting in the Content of Listings belong to the Listed Businesses to which those Listings pertain unless it is expressly stated otherwise.

Where expressly indicated, certain Content and the Intellectual Property Rights subsisting therein belongs to other parties.

The Content described in this Clause, unless expressly stated to be so, is not covered by any permission granted by the above Intellectual Property Clause of these Terms and Conditions to use Content from the Website.  The exceptions in exceptions in the Fair Use of Intellectual Property Clause continue to apply.

Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Availability of the Website and Modifications

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

HLS Solutions Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

HLS Solutions Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of Liability and Responsibility

We offer an advertising only service to holiday home owners (Owners) and holiday letting agents (Agents) for the purposes of advertising their properties to potential guests for short term stays.  We do not own any of the properties advertised on the website and all property information and images are supplied by the Owner or Agent responsible for this property.  The Owner or Agent will bear full responsibility for ensuring the accuracy of the information on their properties and ensure they have full permissions and rights to use the images and details provided.  We can take no responsibility for the quality, safety or legality of the properties listed on the website and it is the responsibility of the person booking the property (Guest) to make any enquiries required to check the veracity and accuracy of the information.

We require all Advertisers to portray their properties accurately on our Platforms.  Whilst we take all steps possible to monitor and remove any properties from our site that are subject to a complaint from a Guest or another Advertiser, we are unable to confirm the accuracy of any Properties listed on the website.  We are also unable to guarantee the availability or pricing of a Property advertised on the Website and Users should take all steps to confirm this information with the Advertiser before payment is made.

Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  You agree to use this website at your own risk. You agree that neither HLS Solutions Ltd, or its affiliated entities or providers, is responsible or liable for any loss, damage, liability arising out of or resulting from the use or attempted use of this website or any other linked site(s).  HLS Solutions Ltd shall not be liable for any claim, loss or damage arising out of or resulting from failure of performance of this website, error, omission, interruption, deletion, defect, delay in operation, computer virus, theft, destruction, unauthorised access to or alteration of personal records or other materials appearing on this website. You acknowledge and agree that HLS Solutions Ltd is not liable for any defamatory, offensive or illegal conduct of other subscribers or third parties.  This liability section applies only to the extent permitted by law and does not affect your statutory rights as a consumer.

Complaints and Disputes

If you believe that any of the information displayed on the website is incorrectly or unfairly advertised, please let us know so that we can investigate and remove any offending properties. 

If you believe in good faith that any materials hosted on our website infringe your copyright, please provide full details in writing to the address below.

Please ensure you include clear identification of the work in question, and where this is situated on our Website.  

All complaints should be sent to our registered office at HLS Solutions The Astrolabe, Cheddar Business Park, Wedmore Road, Cheddar, Somerset BS27 3EB

Copyright and Site Material

This website contains material which is owned by or licensed to HLS Solutions Ltd. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Links

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no control or responsibility for the content of the linked website(s) and do not endorse such content.

You may not create a hyperlink to this website from another website or provide any links that state or imply any advertising without HLS Solutions’ prior written consent.

Property Owners and Holiday Letting Agents and their associates may place deep-links direct to their own property Listings on the Website.

Law and Jurisdiction

Your use of this website and any dispute arising out of such use of the website is governed by and shall be construed in accordance with the laws of England and Wales.

Privacy Policy

BACKGROUND:

This Policy applies as between you, the User of this Web Site and HLS Solutions Limited the owner and provider of this Web Site.  This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Cookie” means a small text file placed on your computer by HLS Solutions when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your Shortlisted properties and account information. Further details are contained in Clause 10 and Schedule 1 of this Policy;
“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
“HLS Solutions” means HLS Solutions Limited The Astrolabe, Cheddar Business Park, Cheddar, Somerset BS27 3EB;
“Service” means collectively any online facilities, tools, services or information that HLS makes available through the Web Site either now or in the future;
“System” means any online communications infrastructure that HLS makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by HLS and acting in the course of their employment; and
“Web Site” means the website that you are currently using (holidaylettingfinder.com) and any sub-domains of this site (e.g. subdomain.holidaylettingfinder.com) unless expressly excluded by their own terms and conditions

Data Collected

Without limitation, any of the following Data may be collected:

- name;
- address;
- contact information such as email addresses and telephone numbers;
- demographic information such as post code, preferences and interests;
- IP address (automatically collected);
- web browser type and version (automatically collected);
- operating system (automatically collected);
- a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
- Cookie information;

Our Use of Data

Any personal Data you submit will be retained by HLS for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to twelve months.
Unless we are obliged or permitted by law to do so, subject to these terms, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:

- internal record keeping;
- improvement of our products / services;
- transmission by email of promotional materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

Third Party Web Sites and Services

HLS may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services may have access to certain personal Data provided by Users of this Web Site.

Changes of Business Ownership and Control

HLS may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

Your Right to Withhold Information

You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

You may restrict your internet browser’s use of Cookies, as detailed in the relevant clause below.

Accessing your own Data

You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

You have the right to ask for a copy of your personal Data on payment of a small fee.

Security

Data security is of great importance to HLS and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Cookies

HLS may set and access Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy.
A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.

You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

Changes to this Policy

HLS reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.